Our room was in the Chelsea Tower. Walking through the casino was also very stinky with smoke. View Details. A ressort of this size and reputation should be able to provide this service for free the way most other and especially cheaper hotels also do. At Tropicana Atlantic City you’ll experience the difference of a world-class meeting environment, award-winning meeting and convention staff, and a dedication to customer service that is unparalleled in the industry. Email: [email protected] Red Square was different from the usual fare and we really like Cuba Libre's lunch and their mojitos. The customer service is HORRIBLE! We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Tropicana is ready to deliver MORE to its guests with the completion of its Chelsea Tower renovations. 2,400 suites & guest rooms including the upgraded North Tower. The refrigerator smelled like death! However the low end of the rooms are better than some of the high end rooms at other hotels. EldoradoResortsInc, Public Relations Manager at Tropicana Atlantic City, responded to this review. The Tropicana in AC is just what you expect from a good casino and resort. The hotel has lots of amenities and being on the boardwalk made it convenient to walk about. I would highly recommend staying at the Tropicana to anyone looking to spend the night in Atlantic City. None of this matters. Hotels in Atlantic City, NJ. However, it can be a bit difficult to find the way out of the casino to the boardwalk. Free Wifi. Tropicana Atlantic City. At Tropicana Atlantic City you’ll experience the difference of a world-class meeting environment, award-winning meeting and convention staff, and a dedication to customer service that is unparalleled in the industry. Room was next to the stairwell which resulted in lack of sleep due to the door constantly opening and closing. We could smell cigarettes in our room briefly and it was very prominent in the hallway. Read more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tropicana Atlantic City Atlantic City’s premier casino resort for more bars, nightlife, fine dining, casual dining, shopping, and gambling under one roof. We went to Valley Park and the valet parking was closed at the Chelsea tower as well as the front desk. The Casino is a lot of fun- especially when you go up in the first 15 minutes :) The restaurants in the hotel are amazing and so are all the shops. Tropicana Atlantic City: Customer service - See 5,710 traveler reviews, 1,910 candid photos, and great deals for Tropicana Atlantic City at Tripadvisor. We stayed in the south tower and had a huge clean room. BBB is here to help. Good to Know: Tropicana Atlantic City Tropicana Atlantic City is a beach spa retreat and walking distance to the Quarter Tropicana Hotel Atlantic City offers a full-service spa that is an attraction in itself There are over 20 restaurants in Tropicana Hotel Atlantic City NJ Nice rooms with a great view over AC and the shoreline, lots of shopping opportunities and of course a large casino. Disappointed to the point of settling on the room we have because I cant plan my day around calling or revisiting the front desk for a different room.More. We stayed 3 nights mid week and paid about £150 for the duration. 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There was quite a bit of noise till 4am both Friday and Sat. Please send us a direct message at customer[email protected] or call 1-800-THE-TROP and someone will be happy to assist you. We've been to Vegas which we love but the people in Atlantic City are more friendly. Prices are the average nightly price provided by our partners and may not include all taxes and fees. How BBB Processes Complaints and Reviews. Many new slot machines. We want to make sure your next visit is a great one. BBB Business Profiles generally cover a three-year reporting period. Donation requests. If you would like to discuss your stay further, please send us an email to [email protected] and we would be happy to assist you. my attempts to correct the situation by going to the promotions booth were useless. Room was rough to say the least. Food At Your Fingertips. Thankfully there are many other options and places to stay at in AC and after being loyal customers of the Trop for the last five years, it's time to say goobye nasty people. Room was next to the stairwell which resulted in lack of sleep due to the door constantly opening and closing. Ridiculous once we got to the room the room is very dated very dirty dusty with broken and shipped furniture. we have been to las vegas, Biloxi, missisippi, Tunica & hard rock casino in tampa, florida. Executive locker rooms include saunas and showers. Rates for rooms are great right now except Saturday nights. Phil Murphy reopened indoor dining Friday. Worst hotel to ever stay at in AC! The hotel itself is nice, the restaurants are great, but the hotel staff and management is awful and rude. Social. Some of the sources of information BBB relies on are temporarily unavailable. My advice to anyone, don't ever stay there!!!!!!! The vocalists were extremely talented and entertaining. Thoroughly enjoyed our visit, Taj Mahal, Caesars, Ballys, Borgata and Harrahs are all much classier and more fun to play in. Valet parking works like a charm, too.Definitely a no-go is the extra 10$/24h charge for internet access on the room. This is an adult playground, with a lot to see and do. See BBB rating, reviews, complaints, & more.